How do I file a complaint against a pharmacy or pharmacist?

Anyone may file a complaint against a pharmacy or pharmacist, but complaints must be received in writing.You may fill out our on-line complaint form here or call 800-821-3205 (option 1) or in Austin 512-305-8070 to have one mailed to you. Please describe your complaint in detail; include facts, dates, and names of persons involved. If your complaint involves a prescription, please provide information from the prescription label.

You may download a complaint form here and print it out. You will need Adobe Acrobat Reader to read and print this information. You may obtain Adobe Acrobat Free here

Source: pharmacy.texas.gov

How does the Agency discipline a pharmacist or pharmacy?

The Board of Pharmacy may reprimand, suspend, revoke, retire, or fine the license of a pharmacist or pharmacy that is found to have violated pharmacy or drug laws. In taking action against a licensee, the agency must comply with the provisions of the Texas Administrative Procedures Act. During disciplinary proceedings, licensees may be represented by an attorney, and they have an opportunity to show their compliance with the law. Once action has been taken against the licensee by the Agency, the licensee has the right to appeal the action to state courts.

Source: pharmacy.texas.gov

What happens if disciplinary action is initiated?

The licensee is given the opportunity to attend an informal settlement conference. The licensee will be told of the date, time, and place of the conference. The licensee will be informed of the issues to be discussed.

The complainant may attend the conference at their own expense if permitted by the Texas Pharmacy Act and Board Rules. Certain informal settlement conferences may be confidential by law. If applicable and permitted by law, the complainant will be notified of the date, time, and place of the conference.

At the informal settlement conference, the licensee is given an opportunity to show compliance with the law. A panel (composed of Board staff and generally two Board Members) proposes a recommendation for settlement of the case, which may include dismissal, a formal warning, or a disciplinary sanction. If the panel recommends the imposition of a sanction, and the licensee agrees with the recommendation, a proposed Agreed Board Order (ABO) is presented to the Board Members at their next regularly scheduled meeting. If the Board Members accept the proposed ABO, the order is entered. The complainant may obtain a copy of the order if the order is a public order.

If the licensee does not accept the proposed ABO, or if the Board Members reject the proposed ABO, the case will proceed to a public hearing conducted by an Administrative Law Judge (ALJ) employed by the State Office of Administrative Hearings. After the hearing is conducted, the ALJ will prepare a Proposal for Decision (PFD) which contains findings of fact, conclusions of law, and recommended disciplinary action. The PFD will be presented to the Board Members who then make a decision in the case. The Board’s decision may be appealed in accordance with Texas law.

Source: pharmacy.texas.gov

Related Resources

Initial Technician Trainee Application (not yet Certified by PTCB or ExCPT) Initial Registered Pharmacy Technician Application . (pharmacy.texas.gov)

Must Have a Current Pharmacy Technician Certification Board ( PTCB ) or Exam for the Certification of Pharmacy Technicians ( ExCPT ) Certificate Number. (pharmacy.texas.gov)

Must Have a Current Pharmacy Technician Certification Board ( PTCB ) or Exam for the Certification of Pharmacy Technicians ( ExCPT ) Certificate Number. (pharmacy.texas.gov)

Pharmacy Technicians must Have a Current Pharmacy Technician Certification Board ( PTCB ) or Exam for the Certification of Pharmacy Technicians ( ExCPT ) Certificate Number to be registered with TSBP. (pharmacy.texas.gov)

Pharmacy Technicians with an EXPIRED Registration and certified with PTCB or ExCPT, may request a “re-licensure packet” by clicking this link. (pharmacy.texas.gov)

Recent Updates: Pharmacies must enroll in the Texas Department of State Health Services (DSHS) Immunization Program to be eligible to administer COVID-19 vaccines in Texas once they are available. (pharmacy.texas.gov)

TSBP has issued COVID-19 testing guidance for pharmacists and pharmacies on this page. (pharmacy.texas.gov)

Recent TSBP COVID-19 Highlights Pharmacies must enroll in the Texas Department of State Health Services (DSHS) Immunization Program to be eligible to administer COVID-19 vaccines in Texas once they are available. (pharmacy.texas.gov)

Coronavirus Disease (COVID-19) Resources The Texas State Board of Pharmacy (TSBP) is actively compiling and adding resources to this page to help assist consumers and pharmacy professionals in navigating pharmacy-related obstacles during the COVID-19 pandemic. (pharmacy.texas.gov)

This is NOT the correct application for active or former Technician Trainees. (pharmacy.texas.gov)

NOTE: Technician Trainees may not renew and are not eligible for re-licensure. (pharmacy.texas.gov)

Frequently Accessed Information Apply Renew Update Your Info Obtaining a Pharmacy Technicians & Technician Trainees Registration To perform the duties of a pharmacy technician or pharmacy technician trainee, an individual must have an ACTIVE registration with the Texas State Board of Pharmacy (TSBP). (pharmacy.texas.gov)

Pharmacists and pharmacist-interns acting under the supervision of a pharmacist are allowed to order and administer immunizations to children 3-18 years of age as authorized by the third amendment to the PREP Act under certain conditions. (pharmacy.texas.gov)

Include a current mailing address, your full name, and the expired registration number. (pharmacy.texas.gov)

Miller, Ph.T.R. Donna Montemayor, R.Ph. (pharmacy.texas.gov)

Rick Tisch Allison Vordenbaumen Benz, RPh, M.S., Executive Director/ Secretary Acknowledgement of Board Training Program (pharmacy.texas.gov)

Donnie Lewis, R.Ph., Vice President Jenny Downing Yoakum, R.Ph., Treasurer Rick Fernandez, R.Ph. (pharmacy.texas.gov)

RE-LICENSURE (EXPIRED Technician Registration) . (pharmacy.texas.gov)

NOTE: Technician Trainees may not renew and are not eligible for re-licensure. (pharmacy.texas.gov)

These are called interest-based ads. (kvue.com)

Opting out will not mean that you will stop seeing interest-based ads or other ads online. (kvue.com)

Specifically, opting out will not prevent you from seeing interest-based ads based on information that, for CCPA purposes, was not sold, was sold before you opted out or was sold by third parties outside of our control. (kvue.com)

You can learn more about interest-based ads and additional opt-out choices here . (kvue.com)

This type of application is only for pharmacists and pharmacy technicians that hold an active license or registration in another state. >>Learn More TEMPORARY RULE SUSPENSIONS The Office of the Governor has suspended several rule requirements for pharmacy professionals, which you can find here. >>Learn More EMERGENCY ADOPTIONS & PROCEDURES Find emergency rule adoptions and procedures related to COVID-19 here, including pertinent pharmacy-related information from TMB, CMS, and DEA. >>Learn More Information Last Updated: November 9, 2020 (pharmacy.texas.gov)

Coronavirus Disease (COVID-19) Resources The Texas State Board of Pharmacy (TSBP) is actively compiling and adding resources to this page to help assist consumers and pharmacy professionals in navigating pharmacy-related obstacles during the COVID-19 pandemic. (pharmacy.texas.gov)

LICENSEES & APPLICANTS PHARMACY PRACTICE RESOURCES LICENSEE & REGISTRANT INFORMATION Visit this page for details on renewing your license or registration with TSBP, as there may be certain temporary changes to processes during this time. >>Learn More TSBP RESOURCES & GUIDANCE TSBP has compiled resources and guidance that can help guide pharmacy professionals through COVID-19-related issues and concerns. >>Learn More EXAM APPLICANT INFORMATION For questions about exams (NAPLEX, MPJE, PTCE, ExCPT) and applications for pharmacist licensure or pharmacy technician registration, visit this page for links and resources. >>Learn More GENERAL RESOURCES Explore general resources for consumers and pharmacy professionals, including links to Texas DSHS, CDC, WHO, DEA, pharmacy association resources, and more. >>Learn More EMERGENCY APPLICATIONS If you would like to apply for an emergency pharmacist license or pharmacy technician registration, visit this page for details. (pharmacy.texas.gov)

ONLINE LICENSING SYSTEM Apply for licensure here, or update or renew your existing license >>Online Licensing System Login TEXAS PMP AWARxE Log in to Texas PMP AWARxE through this portal >>Texas PMP AWARxE Login LAW ENFORCEMENT ACCESS PORTAL Approved law enforcement personnel and approved prosecuting attorneys may log in to the Law Enforcement Access Portal (LEAP) here, or visit the main LEAP page >>LEAP Login >>LEAP Homepage (pharmacy.texas.gov)

What happens if disciplinary action is initiated? (pharmacy.texas.gov)

She is a member of the Texas Pharmacy Association, Bexar County Pharmacy Association, National Association of Chain Drug Stores, and American Pharmacy Association. (gov.texas.gov)

He is a member of the Texas Society of Health-System Pharmacists, Austin Area Society of Health-System Pharmacists, Texas Pharmacy Association, Capital Area Pharmacy Association, and the National Association of Boards of Pharmacy. (gov.texas.gov)

She is a member of the National Association of Boards of Pharmacy, Texas Pharmacy Association, American Leadership Forum Med Class 5, and the University of Houston Dean’s Advisory Council, which she has twice chaired. (gov.texas.gov)

The Board: protects the public from unsafe nursing practice, provides approval for more than 200 nursing education programs, issues licenses to more than 27,000 nurses per year by examination to new graduates and by endorsement to licensees from other states seeking a Texas license, as well as providing nursing practice and education guidance to more than 350,000 currently licensed nurses practicing in the State of Texas. (52.7.180.77)

BON Responsibilities and Services Licensing: The BON issues licenses to graduates of approved nursing education programs seeking licensure by exam and to nurses licensed in other states seeking Texas licensure by endorsement. (52.7.180.77)

Pharmacy Technicians with an EXPIRED Registration and certified with PTCB or ExCPT, may request a “re-licensure packet” by clicking this link. (pharmacy.texas.gov)

Hobby Building, Suite 3-500 333 Guadalupe Street Austin, Texas 78701 Telephone: Fax: General Information: general_info@pharmacy.texas.gov Press & Media Requests Telephone: Visitor Information The Hobby Building entrance is at the front of the building facing the corner of 4th Street and Guadalupe Street. All visitors must check in at the Security Desk and be issued a visitor’s badge. (pharmacy.texas.gov)

If you are a California resident, you can exercise this opt-out right by using the toggle switch. (kvue.com)

The Board of Pharmacy may reprimand, suspend, revoke, retire, or fine the license of a pharmacist or pharmacy that is found to have violated pharmacy or drug laws. (pharmacy.texas.gov)

You can also find this information on the Emergency Adoptions & Procedures page. (pharmacy.texas.gov)

Donald “Donnie” Lewis of Athens is a staff pharmacist for Malakoff Pharmacy and Tyler Hematology Oncology Pharmacy. (gov.texas.gov)

Bradley Miller of Austin is the supervisor of pharmacy technicians for Dell Seton Medical Center at The University of Texas. (gov.texas.gov)

October 9, 2019 | Austin, Texas | Appointment Governor Greg Abbott has appointed Donna Montemayor and Rick Tish and reappointed Donald “Donnie” Lewis and Bradley Miller to the Texas State Board of Pharmacy for terms set to expire on August 31, 2025. (gov.texas.gov)

Julie Spier of Katy is the director of pharmacy operations for the southern division of Albertsons, Randalls, and Tom Thumb, where she oversees 146 locations in Texas, Louisiana, and Arkansas. (gov.texas.gov)

Additionally, the Governor named Julie Spier as chair of the board. (gov.texas.gov)

Donna Montemayor of San Antonio is the senior director of pharmacy professional services, marketing and strategic initiatives for HEB. (gov.texas.gov)

In addition, she serves on the board of the Daughters of Charity Services of San Antonio, Providence Catholic School, and The University of Texas College of Pharmacy Alumni Association, and is the pharmacist-in-charge at the La Mision Family Health Center. (gov.texas.gov)

UPDATE OR RENEW YOUR INDIVIDUAL LICENSE Renew your pharmacist or pharmacy technician license/registration or change your name, address, employment, etc. >>Learn More UPDATE OR RENEW YOUR PHARMACY (FACILITY) LICENSE Renew your pharmacy facility license or update the pharmacy’s information (such as owner, officer, location, name, etc.) >>Learn More RESOURCES FOR LICENSEES Important information for all Texas licensees (pharmacists, pharmacy technicians, interns, pharmacy technician trainees, and pharmacies) >>Learn More RENEWAL FEES This PDF lists current application and renewal fees, and how those fees are allocated >>Learn More (pharmacy.texas.gov)

Twain Harte Pharmacy

 

Texas State Board Of Pharmacy